Ice Skating FAQs

What is a COVID-19 secure venue?

As a COVID-19 secure venue this allows us to host multiple groups within the centre at any one time. However you must follow the social distancing guidelines whilst carrying out your activity which includes:

  • You must not socialise with anyone you do not live with or who is not in your support bubble in any indoor setting
  • Avoid social interaction with anyone outside the group you are with, even if you see other people you know

How can I maintain social distancing on the ice?

We have significantly reduced the capacity of each session, to ensure there is plenty of space for everyone. We have also introduced a one way system throughout the building and provide an enhanced cleaning regime.

Do you provide skate hire?

Yes, ice skates are available from Skate Hire and range from a child size 5 to an adult size 14.

Are there skating aids?

Yes, our Penguin and Snowmen skating aids are available to hire. You can reserve a skating aid online for £10 for the whole 90 minute session or they’re available on a first come first served basis on site for £3.50 for 30 minutes.

Please be advised that Penguin’s are designed for children under 1.2m and Snowmen are for children over 1.2m.  Skating aids are not available during evening Ice Xtreme sessions.

Should I wear a helmet?

We recommend that children wear a helmet while on the ice. Adults can also wear helmets but they are available on a first come first served basis. We unfortunately do not have enough for every skater. If you own a cycle helmet with a chin strap you are free to bring that with you instead.

Do you provide skate grinding?

Yes, hockey skates can be sharpened at anytime, subject to staff availability. Figure skates can be left at any time and will be sharpened within 48 hours. For more information on skate grinding please speak to a member of the Ice Team at Skate Hire. Skate grinding costs £7.80 per pair of skates.

What is the Ice Locker?

The Ice Locker is a shop situated on Level 1 in the ice rink and caters to all your skating needs.

Telephone: 01483 569185

Further Details can be found at

Ice safety?

Please click here for more information on how to stay safe on the ice.

Spacing on the ice?

Please note that sections of the ice may be portioned for use by specialist activities, lessons or classes.

Do you allow wheelchair users on the ice?

Yes, during public Skate for All sessions wheelchair users can access the ice, with an accompanying carer. Carers can skate for free.

Do you allow speed skates during public sessions?

No, speed skates are not permitted on the ice during public Skate for All sessions.

Do I need to wear a face covering on the ice?

In accordance with the Government and BIS guidelines we ask that all customers wear a face covering while entering the ice rink and using all of the off-ice areas. Face coverings will NOT be mandatory while on the ice, however, customers who wish to wear them may continue to do so.

The only exemption to this rule is children under the age of 11 and people who cannot put on / wear or remove a face covering because of a physical or mental illness or impairment or disability.