At Spectrum Holiday Club we ask PARENTS/LEGAL GUARDIANS to fill out an administration form prior to allowing your child to attend during the holiday period. These electronic or paper forms need to be completed and provided before the first day your child attends Spectrum Holiday Club.  Every child booking onto Spectrum Holiday Club will need to have completed the form. Registration can be completed on line.

These forms will be valid for a six-month period.  Your child will be able to attend Spectrum Holiday Club without completing another form during those six months.  After six months, new forms will need to be completed. If at any point during the six-month period any details change, notification will be needed when rebooking and a new form completed.

For security, the forms include a password, which will need to be given by the person who is collecting your child.  The Spectrum Holiday Club Supervisor will keep your password secure.  If the password is forgotten, the Supervisor will have to be notified during registration.  A minimum of 2 contact numbers will need to be provided on the form. If there is anyone that you as a parent/guardian, would not allow to collect your child, then the Spectrum Holiday Club Supervisor will also need to be notified when your child is being registered.

Please notify us of any changes that need to be made to keep our records up to date: phone number, Home address, allergies etc.

Spectrum Holiday Club Day 10:00am – 4:00pm   

Spectrum Holiday Club Extended 8:30am – 6:00pm

A request of refund more than 7 days before the start of the course will be subject to a £5.00 administration charge. Customers will not be entitled to a refund of course if cancelled 7 days before the start of the course. Cancellations of courses on medical grounds are subject to a doctor’s certificate.

Your child will need to bring to a jacket/coat for going outside, swimwear, a packed lunch with drink, any items of clothing needed for ice skating and an additional drink which must be reusable, clearly labeled with your child’s name. There is a lost property box, if you lose anything, please ask.

Guildford Spectrum and Spectrum Holiday Club staff takes no responsibility for items brought in from home. Electronic devices are not permitted at Xtreme Activate unless required for homeward travel.

We are unable to provide food so please ensure that food is brought in for your child. We encourage parents to supply their children with a suitably healthy packed lunch. Also due to Allergies, Children are NOT allowed to bring any NUT products e.g. peanut butter, Nutella, this includes items that specify they’ may contain traces of nuts. Any information on healthy eating can be found here. Parents are requested to put any dairy/meat/fish etc in cool bags with an ice pack.

We actively promote good hygiene practice and take positive steps to prevent the spread of infection. We will not accept your child if they have had vomiting and/or diarrhea until they have been clear for 48hrs. All other communicable/infectious diseases will require exclusion until a G.P. or Health Protection Agency (HPA) has advised otherwise. Parents are asked to notify us immediately if your child is suspected of having any communicable/infectious diseases. Please see the Spectrum Holiday Club supervisor for further information.

Existing injury: If your child has sustained an injury could you please notify the supervisor on arrival, this will be documented on ‘existing injury ‘form and will enable us to observe any developments.

Non-emergency Injuries: If your child sustains a non-emergency injury while at Spectrum Holiday Club you will be notified. This will be documented, shared and signed by all parties.

Injuries requiring emergency treatment see: Emergency procedure.

Medication will not be administered by Spectrum Holiday Club staff, with the exception of any medical condition that may require emergency administration i.e. asthma, epilepsy, acute allergies. At the time of registration this will be discussed and a consent form completed. If you have administered any medication prior to the session please notify us in case of side effects or reactions.

If you have any other questions, please do not hesitate to contact the Spectrum Holiday Club Supervisor on:

07715815024

During the day if there is an emergency or you need to contact your child quickly, you can contact the Supervisor directly on 07715815024.

If you are running late and are not able to pick up your child up by the end of their session please contact the Supervisor on 07715815024.       

If at 15 minutes past the time the child/s should be collected a Late Fee of £5 per child for every 5 minutes will be charged to the parent/ guardian.

If a parent is consistently late collecting within the 15 minute time frame the Supervisors will speak to the parent/ guardian and a Late Fee will be charged.

 If at 15 minutes past the child/s collection time the parent/guardian has not contacted to inform the Supervisor they are running late, the procedure for uncollected child will start.

Any complaints or concerns you have should be discussed with the Spectrum Holiday Club Supervisor on shift, who will try and resolve them.

Complaints or concerns will be investigated and you will be notified of the outcome in writing. If you are still not happy with the outcome you can contact OFSTED at:

Ofsted

Piccadilly Gate

Store Street

Manchester

M1 2 WD

0300 123 1231

We will follow the procedures set out in the Local Authority Child Protection Document. See: Safeguarding Children policy. We at Freedom Leisure take safeguarding/ welfare of our customers very seriously so if you have any concerns or need to inform us of any details regarding your child/children then please inform our safeguarding officer [email protected]

Children benefit most when you manage their behavior in a positive and consistent way. By positively promoting good behavior, praising, sharing and valuing co-operation we hope to ensure that children will develop as responsible members of society.  Parents will be contacted or informed of unacceptable behaviors. See: Behavior Policy

Spectrum Holiday Club staff will work with parents as partners in providing quality care for their children. Exchanging information on a daily basis will help everyone concerned to provide a happy and secure environment and offer continuity of care for the individual child.

Each child will be valued and respected in their own right. Every child will be offered equal opportunity through play, to support their learning and development.

Here at Spectrum Holiday Club, inclusion is one of our top priorities. If your child has any additional needs that may require more assistance from our coaches, we will need to know at the time of booking or at least three weeks in advance of your child attending Spectrum Holiday Club.

Please also note that due to Staff ratio levels we may not be able to support all children with additional needs.

Information that is shared with Spectrum Holiday Club staff will remain confidential. In the case of any safeguarding issues, the information will be shared with a relevant professional.