Spectrum is in the top 2.2% of Quest accredited centres in the UK!



Guildford Spectrum, operated by Freedom Leisure on behalf of Guildford Borough Council, has secured the top level of accreditation in the UK’s leading national, quality scheme for the sport and leisure industry led by Sport England.

It has been awarded Quest Stretch, which is the top award and is only held by 13 other centres in the UK, including recently, Woking Leisure Centre which is also operated by Freedom Leisure. Quest Stretch marks long-standing and continuous high operational standards, as well as positive impact on local communities and this level can only be achieved after previous tiers are met and sustained.

Quest is an independently accredited, industry recognised tool which encourages continuous improvement, designed primarily for the management of leisure facilities and leisure developments. Quest defines industry standards and good practice and offers a way of benchmarking facilities.

Spectrum has a long-standing history of holding Quest accreditation. In an older format of the scheme, it consistently sat at number one in the country and while this placement grading no longer exists, Quest accreditors certainly regard the centre very highly.

The latest report highlights the centre’s strengths, with comments such as:

“A very large centre with a great deal of activities available for all types of customers.”

“Overall the centre was clean and tidy, which for such a large centre was amazing.”

“The centre has a committed and passionate workforce who work together to deliver a wide and varied range of services.”

“There is a clear and transparent relationship with Guildford Borough Council and shared approaches to setting key objectives each year.”

“There is a wide range of community focused activities targeted to meet specific local needs and provide access to harder to reach groups and tackle specific public health issues.”

Other centres in the County operated by Freedom Leisure are also accredited; with Woking Pool in the Park awarded Quest+ and Ash Manor Sports Centre and Guildford Lido awarded Quest Entry. These are all great achievements and an indication of the importance that Freedom Leisure places on the high quality and standards of the leisure facilities they manage.

Cllr Richard Billington, Lead Councillor for Rural Economy, Countryside, Parks and Leisure says:  “Spectrum attracts 1.7 million visits a year and we are delighted to receive this QUEST Stretch accreditation. Our venue offers a wide range of excellent facilities for everyone to enjoy and it’s great to see this recognised by the leading national industry scheme.”

Freedom Leisure Area Manager, Steve May says: “We were delighted to have been awarded Quest Stretch for Guildford Spectrum. The centre has performed well in the Quest scheme for many years but to finally achieve the top award is very rewarding. Only 630 centres in the UK have any form of Quest accreditation, so it is a great benchmark for customers and a reassurance of quality. For a centre to have Quest Stretch puts it in the top 2.2% of Quest accredited centres in the UK!”

May adds: “To achieve the top award, which designates a centre ‘outstanding’, we went through a two-day assessment plus a mystery visit – a rigorous assessment and we are truly delighted to have passed.”

Quest’s operations director, Caroline Constantine, said: “Quest Stretch is the highest accreditation that can be achieved and as such it is an extremely demanding process. By meeting Quest Stretch’s very high standards, Guildford Spectrum has shown its commitment to providing quality facilities and service to its customers.